Imagine that every employee who leaves due to a level of low job satisfaction (lack of opportunities, low recognition, toxic culture), walks out the door on their last day and drops the equivalent of six months of their annual salary into a waste basket… It’s your money, your cost, your profitability. Hard to swallow? Well,…
We recently had the pleasure of having Allison Guld Co-Founder of Amui come to the Learning Centre to speak to Dentists and Dental Managers about the changes in Human Resources this past year in British Columbia. Amui Inc. is changing the way organizations interact with HR by providing on-demand access to HR knowledge. Their easy…
Treatment plan coordinators have worked in every dental office I have ever managed or consulted for. They are an exceptional part of growing your dental practice and levels of trust and loyalty amongst your patients. Conventionally Treatment plan coordinators are dental assistants who are terrific communicators, outgoing, detailed and personalities people are immediately drawn to.…
As we all know, this time of year, dental offices slow down a bit. The credit card payments have arrived, your patients are not scheduling their appointments or they are heading south for a break from the Canadian weather. Dentists, Associates and Dental Team have more time on their hands and can assist in the…
In Pursuit of Zero Remakes The ‘dreaded’ re-make. The impact of remakes extends much further than time, costs and inconvenience. It has the potential to erode the confidence and trust in the dentist-lab relationship. The mutual reputations of both are compromised when the patient does not receive the desired quality outcome, incurs additional waiting time…
Employee Engagement & Culture – The Path to Greater Results & Profitability In a previous life (career), I was the President of a large marketing & communications firm, including a national consulting practice, which specialized in helping CEO’s and leadership teams produce enhanced business results through strategic alignment, workflow productivity, employee culture, customer loyalty and…
In Search of an Added Value Lab Partner – The ‘Brands behind the Brand’ The traditional dentist/lab relationship is shifting. There are more historic precedents than we could count, where traditional ‘client/supplier’ relationships and supply chain dynamics have been disrupted, or re-defined. From a dental practice or lab perspective the past holds many clues to…