Lab Management

Read more on Treatment Plan Coordinator (TPC) – WHY does every dental office need one?
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Treatment Plan Coordinator (TPC) – WHY does every dental office need one?

Treatment plan coordinators have worked in every dental office I have ever managed or consulted for. They are an exceptional part of growing your dental practice and levels of trust and loyalty amongst your patients. Conventionally Treatment plan coordinators are dental assistants who are terrific communicators, outgoing, detailed and personalities people are immediately drawn to.…

Read more on Growing your business from the Inside Out
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Growing your business from the Inside Out

As we all know, this time of year, dental offices slow down a bit. The credit card payments have arrived, your patients are not scheduling their appointments or they are heading south for a break from the Canadian weather. Dentists, Associates and Dental Team have more time on their hands and can assist in the…

Read more on Dental Remake Lessons
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Dental Remake Lessons

In Pursuit of Zero Remakes The ‘dreaded’ re-make. The impact of remakes extends much further than time, costs and inconvenience. It has the potential to erode the confidence and trust in the dentist-lab relationship. The mutual reputations of both are compromised when the patient does not receive the desired quality outcome, incurs additional waiting time…

Read more on Employee Engagement
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Employee Engagement

Employee Engagement & Culture – The Path to Greater Results & Profitability In a previous life (career), I was the President of a large marketing & communications firm, including a national consulting practice, which specialized in helping CEO’s and leadership teams produce enhanced business results through strategic alignment, workflow productivity, employee culture, customer loyalty and…

Read more on Choosing or Evaluating your Dental Lab
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Choosing or Evaluating your Dental Lab

In Search of an Added Value Lab Partner – The ‘Brands behind the Brand’ The traditional dentist/lab relationship is shifting. There are more historic precedents than we could count, where traditional ‘client/supplier’ relationships and supply chain dynamics have been disrupted, or re-defined. From a dental practice or lab perspective the past holds many clues to…