In Pursuit of Zero Remakes The ‘dreaded’ re-make. The impact of remakes extends much further than time, costs and inconvenience. It has the potential to erode the confidence and trust in the dentist-lab relationship. The mutual reputations of both are compromised when the patient does not receive the desired quality outcome, incurs additional waiting time…

Employee Engagement & Culture – The Path to Greater Results & Profitability In a previous life (career), I was the President of a large marketing & communications firm, including a national consulting practice, which specialized in helping CEO’s and leadership teams produce enhanced business results through strategic alignment, workflow productivity, employee culture, customer loyalty and…

In Search of an Added Value Lab Partner – The ‘Brands behind the Brand’ The traditional dentist/lab relationship is shifting. There are more historic precedents than we could count, where traditional ‘client/supplier’ relationships and supply chain dynamics have been disrupted, or re-defined. From a dental practice or lab perspective the past holds many clues to…